At Polysense, we help food producers see and think about their process differently, quite literally 👀. Our computer vision systems watch, analyse, and understand food production lines in real time, offloading quality operators from tedious manual tasks. But quality control is only the first stride. With Polysense AutoControl, we optimise process parameters to ensure product quality meets predefined specs every single time.
As a Enterprise Customer Success Manager at Polysense, you will operate at the intersection of strategy and execution, owning the long-term success of complex food manufacturing clients. This is a highly strategic role where you ensure that the vision defined during the sales cycle translates into tangible business impact across operations.
You will partner closely with senior stakeholders, from plant leaders to global executives, guiding transformation, aligning teams, and positioning Polysense as a critical part of their manufacturing strategy. While not responsible for delivery itself, you will maintain a strong pulse on progress, anticipate risks, and orchestrate collaboration between clients and internal teams.
As part of a scaling startup in Ghent, you will also help define the foundations of Enterprise Customer Success, shaping how Polysense drives value, adoption, and growth across its customer base.
💼 What you’ll be doing
Strategic Transition & Relationship Continuity: Immediately following a deal, you take the lead in transitioning the customer from "Sales" to "Success." You own the high-level relationship with the Sponsor and Economic Buyer, ensuring that the strategic vision established during the sales cycle is carried forward into the partnership.
Delivery Oversight & Feedback Mechanism: While you are not responsible for the technical delivery or the implementation roadmap (managed by our Operations team), you keep a close eye on the project "pulse." You ensure progress stays on track, identify potential friction points early, and serve as the primary feedback loop to ensure communication between the Polysense technical team and the client remains crystal clear.
Executive Partnership & Governance: You are the primary point of contact for senior leadership. You will lead Steering Committee meetings and Quarterly Business Reviews (QBRs) with customers, translating complex data into business value, reporting on KPIs, and ensuring our solution continues to align with their overarching manufacturing strategy.
Stakeholder Alignment & Organizational Onboarding: You excel at navigating the different layers of a manufacturing organisation. You are responsible for engaging and onboarding new stakeholders, from local Plant Managers to global VP’s of innovation, to ensure they understand the "Why" behind Polysense and to build a broad network of internal champions across their various sites.
Customer Advocacy & Product Influence: You represent the "Voice of the Manufacturer" within Polysense. You will collect feedback from both operations teams and senior stakeholders, funnelling these insights back to our Product and Engineering teams to influence our roadmap and ensure we are solving the industry’s most pressing challenges.
Driving Adoption & Expansion: You will proactively monitor account health and usage patterns. By identifying opportunities where Polysense can solve additional pain points in different departments or new plants, you ensure long-term retention and drive organic growth within your portfolio.
CS Pioneer: As an early member of the Success team, you won’t just follow a playbook, you’ll help write it. You will help define the metrics, processes, and "gold standard" for how Polysense manages enterprise food manufacturing accounts.
